Do you have an SLA or Supportability Statement ?

Our support policy is as follows:

  • For “How Do I” questions, please ask them on the PolicyPak support forums. We are monitoring it throughout the day and you could get a response very quickly. We strive to respond to all questions within the same business day.
  • For private questions / problems / concerns, all customers may email support [at ] policypak.com or leave a voicemail on our 800-883-8002 number and await a response. We again strive to respond to all questions within the same business day.
  • We typically email back answers to “easy” questions right away.
  • We typically call back and (with your permission) remote control your machine to see what’s going on and help you, usually the same business day.

Times vary to actually solve particular issues, so we do not “guarantee” time to a closure of a particular issue.

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