CSE: How do I turn on Debug logging if asked?

Debug logging might be required by the PolicyPak technical team, and goes beyond standard logging.
To turn on Debug logging:

  1. Please add a registry key in
    HKLM\Software\Policies\PolicyPak\Config\Logs
    as REG_DWORD called DefaultVerbose and set it to 0xFFFFFFFF as seen in this screenshot.

    cse-how-do-i-turn-on-debug-logging-if-asked-0

  2. Then Reboot. (Very important.)
  3. You know you’ll have done it right, when special Debug messages appear in the logs like BRExtension::dtor as seen here. For instance, check %programdata%\PolicyPak\PolicyPak Browser Router\ppService.log and look to see its been done correctly.

    cse-how-do-i-turn-on-debug-logging-if-asked-1

  4. After that, reproduce the problem, and run PPLOGS as seen in Step 3 here and attach to your support case.

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