Our support policy is as follows:
- For “How Do I” questions, please ask them on the PolicyPak support forums. We are monitoring it throughout the day and you could get a response very quickly. We strive to respond to all questions within the same business day.
- For private questions / problems / concerns, all customers may email support [at ] policypak.com. We again strive to respond to all questions within the same business day.
- We typically email back answers to “easy” questions right away.
- We typically call back and (with your permission) remote control your machine to see what’s going on and help you, usually the same business day.
- Customers with existing SRX cases may leave a voicemail on our 800-883-8002 number and await a response.
Times vary to actually solve particular issues, so we do not “guarantee” time to a closure of a particular issue.