How does PolicyPak Product Support work?

Support for any issue is fully included as part of your use of any PolicyPak product, whether you have a license or are using a trial.

The typical route for support is:

  • You email us your question. Log files from the client are helpful.
  • We email you back with an answer –or-
  • We email you back and set up a time to help troubleshoot with you remotely.
  • We call you at the agreed-upon scheduled time to help you troubleshoot.