Customer Support FAQ

How does PolicyPak Product Support work?

Support for any issue is fully included as part of your use of any PolicyPak product, whether you have a license or are using a trial.
The typical route for support is:

  1. You email us your question. Please “explain” and show us your issue.
  2. We email you back with an answer –or- ask for log files or more details.
  3. We email you back and set up a time to help troubleshoot with you remotely.
  4. We call you at the agreed-upon scheduled time to help you troubleshoot.