Customer Support FAQ

PolicyPak + Netwrix Customer FAQ

The products you know and use will continue. There are no plans to “end of life” any of the PolicyPak products. Support will remain the same. All outstanding quotes will be honored. The PolicyPak founder and CTO, Jeremy Moskowitz, will continue to manage and help integrate PolicyPak into Netwrix, and will work with the Netwrix executive management team to help lead the PolicyPak business into this exciting new phase of operation.

Netwrix is a global software company focused on data security. Simply put, Netwrix solutions help organizations identify and control access to sensitive, regulated and business-critical data. More broadly, they help customers realize the full business value of their enterprise content, pass compliance audits with less effort and expense, and increase the productivity of their IT teams and knowledge workers.

Founded in 2006, Netwrix now serves more than 10,000 organizations worldwide. The company has earned more than 150 industry awards and been named to both the Inc. 5000 and Deloitte Technology Fast 500 lists of the fastest growing companies in the U.S. For more information, visit

PolicyPak will continue to offer its powerful products, and provide timely support and product updates to its customers. Additionally, the broad Netwrix product portfolio may afford PolicyPak customers opportunities to strengthen their data security.

In the near term, both companies will continue to operate as separate, standalone brands with the exception that PolicyPak will be known as “PolicyPak, now part of Netwrix.” Beyond that, the combined leadership teams will determine the long-term business brand, vision and strategy. This information will be communicated in a transparent and timely manner.

PolicyPak will continue to operate as before. In particular, it will honor all previous commitments, including current support contracts, ongoing projects and outstanding sales quotes.

Our commitment to servicing and supporting our customers does not change. PolicyPak customers will continue to receive the high-quality customer service they receive today through the systems and resources they currently use. PolicyPak customers will continue to contact PolicyPak support in the same way. Over time, our leadership team will evaluate how to best structure our support programs to delight our present and future customers.

You should continue to use the same unified method of getting support. Simply email [email protected] for any technical concern.

Please submit your sales and renewal inquiries through the same channels you used before. We will notify you if the contact details change.

Existing customers’ sales or renewals inquiries can be sent [email protected].

If you have other questions, please send them to [email protected].