What do I get with my yearly Product Maintenance?
Product maintenance gets you to:
- Phone support for any/all licensing issues.
- A real person as your Customer Success manager to help you find anything you need from us… for as long as you’re a customer.
- Phone support from one of our Tech Leads to help you get started with your PolicyPak product (also known as our free “Onboarding”
- Email support for any “customer specific” issues. We reply by email or phone as necessary.
- “Remote control” your machine (with your permission) to help you out of a jam as required.
- Unlimited updates for the product you have purchased.
- Any new or updated Pre-configured AppSet we create (in the case of PolicyPak Application Manager).
- Any new or updated pre-configured Advice (in the case of PolicyPak Least Privilege Manager, etc.)
- All bug updates and/or product enhancements for any products which are licensed.
- If you’re using products with PolicyPak Cloud, free updates and enhancements as they occur.