Customer Support FAQ

What kind of “upgrade assurance” or “maintenance” is included specifically when I buy PolicyPak Enterprise, PolicyPak Professional or PolicyPak SaaS?

This is easy: If you are a customer in good standing, you always get the latest versions of all policies you purchased.

If there’s a feature update in anything you own at all: then those updates are always included as part of your software maintenance fees.

As soon as any updates are ready, you get an email (if you’re the PolicyPak Technical contact.)

All customers are notified when there’s an update. Just download, and go enjoy the new features !

If any updates are made to the PolicyPak Cloud service itself, those are simply rolled out online automatically.